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Term and conditions - Experienced online tutors

Terms and Conditions

It is important to carefully read and understand the terms and conditions of Tutors Platform before using the platform. These terms and conditions define the relationship between the users and Tutors Platform and set out the obligations and expectations of each party.

By reading and accepting the terms and conditions on www.quest.com, users can ensure that they have a clear understanding of what is expected of them and what they can expect from Tutors Platform.

In line with our commitment to fostering positive and effective learning experiences, Tutors Platform is excited to announce that tutors can offer the first lesson for free, and this complimentary session will have a duration of 40 minutes. We understand the significance of providing ample time for students to familiarize themselves with the tutor's teaching style and for tutors to showcase their expertise. During this 40-minute free lesson, students can engage with the tutor, ask questions, and experience firsthand the teaching approach that the tutor brings to the table. This initiative is designed to empower students in making informed decisions about their choice of tutor, ensuring a harmonious and productive learning partnership. We believe that this will contribute to a transparent and positive learning environment for both tutors and students on our platform.

Tutors Platform assumes no responsibility for any information that is provided by tutors or any other users of the site.

Responsibility of Entity

Teachers and/or Educational Centers are strictly prohibited from utilizing Tutors Platform for illicit purposes or any intentions that may harm the rights and interests of third parties, or cause damage, disablement, or deterioration to Tutors Platform, its content, or services. Additionally, they must refrain from obstructing other Users' normal use and enjoyment of Tutors Platform.

Tutors Platform cannot be held accountable for any unauthorized use of data provided through the platform by third parties. Teachers and/or Educational Centers who fail to meet these obligations will be held liable for any losses or damages incurred.

One Profile per User

On Tutors Platform, users are allowed to create only one profile on the site. Violation of this permission may lead to suspension or deletion of all accounts of that user.

Tutors Platform has a very user-friendly dashboard that allows its users to modify, update or delete their profiles anytime. Keeping the profile information up-to-date is highly significant especially regarding the availability and pricing of services, since it eliminates the risk of any confusion and misunderstanding with potential students.

Submission, Distribution & Searching for Listings

Tutors Platform allows the tutors to publish one ad of their profile, whereas subjects can be listed as much as they desire. Every registered tutor ad must be unique and have a specific title for better search engine results.

Ad Content

For online advertisements on Tutors Platform, tutors need to ensure that the data being used is original and that only the tutor holds the rights to them. Also, the information being provided should be accurate, legal, and legitimate.

In case, tutors are found to be violating any of these terms, their advertisement might be suspended or required legal action might also be taken in case any copyright or intellectual property laws are violated.

To ensure the integrity and smooth user experience on Tutors Platform, the following are the rules and regulations that must be practiced.

Additional Rules for Publication of Advertisements

All sorts of contact data, which includes telephone numbers, web pages, etc., may not be written or displayed in the fields of the advertisement. Such data is to be entered in the respective fields reserved for the purpose.

Advertisements must follow the standard theme of Tutors Platform. Irrelevant content is unacceptable and will not be catered to.

The advertisements being posted should be original and unique from all other ads published on the Tutors Platform website.

Adherence to these basic rules will surely have an organic impact on the advertisements and will promote a user-friendly environment.

Personal Details

On Tutors Platform advertisements, all tutors must not mention personal contact information of all sorts. Abiding by this policy will provide protected and secure communication between tutors and students through the legitimate platform only.

Please note, that Tutors Platform possesses all rights to suspend or terminate any account that is found to be violating these terms and conditions, including but not limited to, fraud, misrepresentation, abusive behavior, etc.

Publication and Distribution of Advertisements

At Tutors Platform, creating and publishing ads is free of cost for the tutors. Tutors Platform uses a very efficient messaging system, allowing students and tutors to communicate directly.

A tutor is allowed to share contact information only when a lesson request is accepted from a student. This exchange of information is then necessary to schedule the first class. The tutor’s information is shared with the student once the student has agreed to pay for the initial four lessons or the first month.

Targeted Social Media Ads and Digital Correspondence

Tutors Platform may utilize the available information on its platforms for marketing purposes under relevant laws and user consent. This encompasses sending newsletters, event invitations, and other communications believed to be of interest. Additionally, users may encounter targeted advertising on social media platforms or third-party websites.

Users can unsubscribe from this advertisement simply by unchecking the pertinent box within their member account, using the unsubscribe link, or contacting Tutors Platform using the provided contact details.

Furthermore, users retain the right to voice objections to targeted ads and content on social media platforms like Facebook and Twitter. This can be executed by configuring advertisement settings through the users' respective social media accounts.

Ensuring Security and Data Protection

Once a student selects a tutor, lesson requests can be communicated through Tutors Platform's chat feature. Importantly, personal or sensitive information should not be exchanged via this channel. User information and data undergo encryption to guarantee the utmost privacy and security. It's noteworthy that bank card data is not stored, barring the last four digits, retained solely to deter fraudulent activity.

Collection of Personal Data

In the course of utilizing our Platforms, Tutors Platform may amass Personal Data through form submissions, contest participation, surveys, correspondence, or problem reporting. Compulsory information for registration which might include name, email address, date of birth, gender, mobile number, IP address, Skype/Teams information, and password. Supplementary data such as photographs, postal addresses, qualification details, mini-portfolios, correspondence records, requests, accounting or financial transaction particulars, visitations to platforms, and survey responses may also be collected. Additionally, certificates and other documents might be required.

Automated Data Collection

Personal Data may be automatically captured, particularly during sign-ups through social media authentication methods. This involves accessing certain Personal Data from social media accounts, such as first name, surname, image, and email, within the perimeters of the respective social media platform's terms and conditions.

Utilization of Data

Personal Data collected may be employed for different services, verifying identities, communicating, personalizing user experiences, facilitating financial transactions, catering requests, and analyzing user behavior for analytical and comprehension objectives. This information may also be utilized to guarantee compliance with policies and applicable laws.

Safeguarding Data

Tutors Platform remains steadfast in safeguarding user information and adhering to data protection. Measures such as Captcha services fortify the platform against spam and verification is sought for entries. Compliance with GDPR concerning data processing is upheld. For comprehensive insights into data protection policies, users are encouraged to explore the platform's website.

Tutors Platform's Information Handling Approach

At Tutors Platform, safeguarding your privacy is of paramount importance to us. Our Privacy Notice elucidates the parties with whom we share your information and the purposes behind such sharing.

Third-Party Recipients

Tutors Platform collaborates closely with trusted third-party partners who might receive your Data. These partners are;

Social media platforms serve as business partners, enabling the connection of profile information between their platforms and ours. Business partners advertising their services on our Platforms, aligned with services like network or banking services. Business partners advertise our services on their websites. Sub-contractors in areas of technical, payment services, or analytics provisions.

We reassure you that we exclusively share the requisite information necessary to offer our services and fulfill legal obligations.

Empowering Your Data Rights: A Tutors Platform Guide

Tutors Platform upholds the significance of safeguarding your data and is thus dedicated to ensuring your awareness of your rights concerning your personal information.

Welcome to Tutor Platform's terms and conditions, a comprehensive guide outlining the principles, rights, and responsibilities of both students and tutors within our platform. These terms ensure a secure, respectful, and transparent learning environment, where users can exchange knowledge and skills with confidence. Please read through this document carefully, as your use of Tutor Platform signifies your agreement to adhere to these terms and conditions.

Age Requirements and Service Usage

If a user is underage, their parent or legal guardian may create a profile on their behalf, while taking full responsibility for all service usage and interactions with tutors.

It's important to understand that Tutor Platform's services are exclusively intended for individuals who possess the legal capacity to engage in purchase and sale agreements under their respective national laws. Consequently, the service can only be used by students for their personal needs, and it is explicitly prohibited for legal entities or their staff, including other tutoring platforms, to contact Tutor Platform's tutors for professional gains.

Adherence to National Regulations

Due to Tutor Platform's presence in diverse countries and regions, we are unable to provide tailored legal or tax advice to our users.

Hence, each user is responsible for comprehending and complying with the relevant laws and rules associated with their use of the Tutor Platform, which includes tax laws about payments they receive through the platform. Furthermore, any legal disputes or tax-related matters arising between users and their respective authorities are the sole responsibility of the users to address.

Ensuring Transparency

In addition to creating transparent advertisements, tutors on Tutor Platform commit to maintaining transparency about their lessons and references. If a student discovers any misleading or inaccurate information, they should promptly inform Tutor Platform to take appropriate measures. It's important to note that Tutor Platform cannot be held liable for any inaccurate details shared by tutors.

Safeguarding Security and Data

Once a student has chosen a tutor, they can initiate a lesson request using the chat feature on the Tutor Platform. It's essential to refrain from sharing personal or sensitive information via chat.

All member data and information are encrypted to ensure maximum privacy and security. We do not retain data related to bank cards, except for the last four digits, which are retained solely for fraud prevention. Additionally, Tutor Platform abstains from selling or leasing any user data, guaranteeing the confidentiality of all member information, safeguarded from third-party organizations.

Collection of Personal Data

We may collect Personal Data during your use of our Platforms. This could occur when you complete forms, participate in contests or surveys, communicate with us, or report issues related to our Platforms.

Mandatory registration details include your name, email, date of birth, gender, mobile number, IP address, Skype/Teams, and password. We may also gather a photo, postal address, qualifications, mini-portfolio, correspondence with us, your requests or related advertisements, financial transaction details, platform visits, and responses to surveys. In some instances, certificates and other documents may be required.

Automated Data Collection

We might automatically collect Personal Data, especially if you register through social media authentication methods. This could involve accessing certain Personal Data from your social media account, such as your first name, last name, profile picture, and email, as permitted by the social media platform's terms and conditions.

Data Utilization

The Personal Data we collect may be employed to deliver our services, verify your identity, communicate with you, enhance our Platforms, personalize your user experience, facilitate financial transactions, address your inquiries, and analyze user activity for insights and comprehension purposes. Additionally, the information gathered aids in ensuring compliance with our policies and applicable laws.

Upholding Data Protection

At Tutor Platform, we prioritize the security of our users and their information. Our site employs a Captcha service to prevent spam and verify entries. We also adhere to GDPR regulations governing data processing.

Tutor Platform's Approach to Your Information

At Tutor Platform, safeguarding your privacy is a top priority, and we are dedicated to safeguarding the data you entrust to us. In this Privacy Notice, we outline how we share your information and the purposes behind it.

Recipients of Your Information

When you avail of our services, certain details about you are shared with members of our communities. This encompasses information that might become visible on your public profile or throughout the request process. For instance, your contact number could be shared with members you'll be having lessons with.

Third-Party Receivers

At Tutor Platform, we closely collaborate with trusted third-party partners who might receive your Personal Data. These encompass:

- Business partners, such as social media platforms, who offer linkage services between their platforms and ours. This facilitates the integration of your profile information from their platforms to ours.

Rest assured, we exclusively engage with reliable partners who share our commitment to privacy and data protection. Moreover, we share only the necessary information indispensable for delivering our services and adhering to legal obligations.

Your Rights Concerning Personal Data: A Tutor Platform Guide

We acknowledge the significance of safeguarding your personal data and aim to apprise you of your rights regarding your personal information. Following is a quick guide to use these rights, where needed:

Your Right to Access Your Personal Data

You retain the right to request and receive a copy of your personal data held by us (your right to access data). To enact this right, please contact our Group Data Protection Officer or Support Department.

Your Right to Deletion and Correction

You can ask for the removal of your personal data or the rectification of inaccuracies. Please be mindful that certain information may be retained as stipulated by the law or if we have legal grounds to do so, such as upholding a secure platform for all users as part of our legitimate interests.

Your Right to Object to Processing

You hold the right to object at any point to

- the processing of your personal data for direct marketing, or
- the processing of your personal data for other purposes based on your unique circumstances. This applies when the processing of your personal data is rooted in our legitimate interests.

Your Right to Process Restriction

You possess the right to restrict the processing of your personal data. This right is applicable in certain instances, if data is inaccurate and being verified.

Your Right to Data Portability

You have the right to receive and/or have us transmit a subset of your personal data that pertains to you and that you provided to us. This applies when we process the data for our contract's performance or based on your prior consent. The data will then be forwarded in a format that is readable by the machine easily.

Lodging a Complaint

Should you believe that your rights have been violated, you retain the right to file a complaint with the relevant data protection supervisory authority.

User Behavior

Tutor Platform strives for a safe and respectful environment for all users; hence, we expect adherence to the following Code of Conduct:

No Discrimination

Users are strictly forbidden from discriminating against others based on factors like race, gender, sexual orientation, religion, and more. Any form of discriminatory behavior will not be tolerated and may lead to immediate suspension or account termination.

Zero Harassment or Intimidation

Harassing or intimidating fellow users is strictly prohibited. Users are required to treat one another respectfully and professionally. In case of feeling harassed or intimidated, users should promptly report the incident to the Tutors Platform.

Content Sensitivity

Posting or sharing inappropriate or offensive content on Tutors Platform is not allowed. This includes explicit, violent, or discriminatory content. Users in violation of this rule may face account suspension or termination.

Avoiding Spam

Unsolicited messages or spamming other users on Tutors Platform is against the rules. Users found guilty of spamming may have their accounts suspended or terminated.

Truthful Representation

Impersonating another user or misrepresentation is prohibited. This encompasses using false names, and photos, or exaggerating qualifications or experience. Violators may face account suspension or termination.

No Cheating

Cheating is strictly prohibited on the Tutors Platform. This includes copying others' work or using unauthorized materials during lessons. Violators may have their accounts suspended or terminated, with potential legal action taken.

Upholding Originality

Plagiarism is not permitted on the Tutors Platform. Users must submit original work and acknowledge sources. Violators may face account suspension or termination, with potential legal action taken.

Integrity in Completing Assignments, Quizzes, or Work

Users must complete assignments, quizzes, or tasks honestly and independently. Cheating, plagiarism, or external assistance is not allowed. Violators may have their accounts suspended or terminated. Users are encouraged to report dishonest behavior to the Tutors Platform.

Account Termination

Tutor Platform enforces strict user conduct per its terms. Violations and illegal actions lead to account termination and possible legal action. Inappropriate behavior was reported to authorities. We investigate and ensure a secure environment. Users must follow terms, and respect others. Non-compliance means termination or legal action. The subsequent points delineate the content removal process:

Policy on Content Removal

Tutor Platform employs mechanisms to detect and eliminate any content on the Website or Platform that may be deemed illegal. This encompasses content infringing on personal rights, violating intellectual property, engaging in defamation, inciting hatred or terrorism, or otherwise unsuitable for the platform.

Should any user, including Teachers and Educational Centers, identify illicit or inappropriate content on the Website or Platform, prompt notification to the Tutors Platform via the provided email address, is advised. Tutor Platform will then thoroughly assess the information or communication, and if necessary, take suitable action, including content removal.

In certain instances, if provided information, indicators, or knowledge of criminal offenses is necessitated, relevant authorities may be informed regarding the contentious content.

Should Tutor Platform choose to remove content from the Website or Platform based on its Content Removal Policy, affected Teachers or third parties hosting the content will be informed. These parties possess the right to contest the removal decision and present their arguments within a five (5) calendar day period.

Amendments to Terms and Conditions

Tutors Platform can change its terms and conditions without prior notice. Users will be informed via email or site announcements. Acceptance of new terms is required to continue site use. Users must check for updates. Disagreement requires stopping site use Continued site use post-change implies acceptance of the revised terms and conditions. Tutor Platform can alter site aspects anytime Tutor Platform holds no liability for damages or losses arising from term and condition changes or alterations to the site's layout, features, or functionalities. It's users' responsibility to regularly review and comply with the terms and conditions.

Applicable Law and Jurisdiction

These terms and conditions stipulate that they are governed by UK law. Consequently, any legal disputes or matters stemming from these terms and conditions fall under the exclusive jurisdiction of UK courts.

Users of the Tutors Platform should be aware of this provision's implications on their legal rights and options in disputes or legal matters. Users should thoroughly read, understand, and if necessary, seek legal counsel before utilizing the site.

By using the site, users agree to be bound by these terms and conditions, along with compliance with applicable laws and regulations. Non-adherence may lead to account termination and possible legal action.

Utilizing the Tutors Platform Dashboard

Members of the Tutors Platform gain full control over their messages and announcements by accessing their dashboard.

Management of Profiles and Announcements

The dashboard empowers users to oversee profile information, announcements, and connections with students or tutors. Announcements can be added, edited, or removed to maintain up-to-date and accurate service representation.

Filtering Messages

Tutor Platform retains the right to filter messages and contact senders directly if messages are categorized as spam or misaligned with the platform's purpose. This preserves the site's integrity and enhances members' positive experiences.

Email Correspondence

Tutor Platform reserves the right to retain and delete exchanged emails to ensure member safety and security.

Occasional review of student-teacher communication may be necessary to detect fraud. This proactive measure upholds the learning environment's integrity and equity standards. Maintaining a fair academic environment and preventing dishonesty necessitates scrutinizing exchanges to uphold credibility. Hence, reviewing student-teacher exchanges is crucial.

First Free Lesson and Star Ratings

Tutor Platform extends a first free lesson to students, aiding them in selecting suitable tutors. After receiving a 4-star rating, tutors can opt to remove the first free lesson option from their profile. This shift focuses tutors on paid lessons, ensuring quality services for students.